Service & Support / Implementation Services
Hospitality EPOS: Reliable Restaurant POS Software with all the backup you need
Hospitality EPOS and restaurant POS designed by NFS are designed to run the point of sale system in any type of restaurant or bar. NFS aim to deliver a total solution with that specific objective, but recognise that providing hospitality software is only part of the solution that clients require.
At the beginning clients need advice on implementation of the hospitality EPOS or restaurant POS software that best suits their needs, and NFS technical experts are there to help, advise and install. Once installed, back-up might be required, and once again NFS experts are here to handle your queries, not just during typical business hours, but 24 hours a day, seven days a week, 365 days a year.
- The installation of NFS or other software
- Installation of the necessary hardware
- Cabling and networking
- Wide area connections between locations
- Project management
We realise that the business goals of our clients can only be met if the total solution is correctly specified and installed, which is why NFS technical experts are involved in projects at the specification stage.
Back-up NFS provide fully manned, 24-hour software support seven days a week, 365 days a year, leaving clients to select from a range of support levels to suit their operating needs and budgets. Typically, hotel software support is 7.00am to 11.00pm, while standard conference and banqueting cover is on a 9.00am to 5.00pm basis.
Extended maintenance cover, normally required by larger properties, provides full 24-hour software support, with the additional benefit of regular software upgrades, as new features become available. Hardware maintenance is also provided, where required, seven days a week, 365 days a year. NFS also offer hardware and networking support and service levels are offered to meet customer needs.
An automated helpdesk tracking system is used which makes it possible for us to track the resolution of problems and report back to clients on the nature and frequency of support calls. In doing so we are able to identify specific issues, such as a need for additional training or a product malfunction that needs to be addressed.
Our infrastructure services are delivered in conjunction with business partners who specialise in specific areas of the market, spanning PC equipment, POS equipment, wireless solutions and wide area networking. As a result of these partnerships, NFS clients have access to a range of services based on a single point of contact.