Running a restaurant chain can be challenging. With Aloha – designed for multi-site operators – it needn’t be.
Easy to use yet powerful – you get all the tools you need to run your business at unit level, while having all the consolidated group information you need to drive your business forward. It’s also a great time saver – implement loyalty programmes and menu changes across your group at the touch of a button.
All the back-office enterprise operations are cloud-based so you can effortlessly grow the chain restaurant EPOS software solution as your business grows. Being cloud-based it is low maintenance as it requires no specialist hardware or expertise on your part.
Who we serve
Groups using the Aloha chain restaurant EPOS software solution include Brewdog, Nando’s, Dennys, Burger King, Shake Shack, Dunkin’ Donuts, Five Guys, Din Tai Fung, Dishoom, Hawksmoor, Gaucho and My Lahore. Whether you are a fine dining or quick-service chain we have something to offer you.
Head of operations,
In fact, Aloha has over 140,000 users worldwide
Here are just a few testimonials:
“Aloha has proven to be a powerful standalone POS software solution that provides all the information and more to ensure the smooth running of our cafes. We especially like the link of social media so we can see all the feedback from our loyal customer base.”
“We have been a client of NFS for many years for all our Gaucho restaurants and feel their relationship adds real strategic value. Last year we implemented Aloha at all our M Restaurants and the project was managed and implemented to the highest standard.
Aloha has been a reliable and well supported restaurant technology platform for the business, and we have managed to complete integrations to important solutions used across the Group, for example; Loyalty and Stock Management.
Elements of the Aloha solution like Pulse for real time management information on a mobile platform really help us to manage the business without having to be on site to understand operational performance.
We are now working with NFS to implement solutions for delivery and table side ordering, so that we can work re open our sites in a safe manner for our valued clients.”
“The Pulse App is an awesome tool that provides our managers and operations team with a competitive edge in terms of real time information across our global estate of Craft Beer Bars that is critical to achieving our mission of making everyone as passionate about Craft Beer as we are.”
Key features and benefits of chain restaurant EPOS software
Aloha chain restaurant software manages your whole back of house operations across your entire group.
From stock control and purchasing to labour management and payroll, Aloha automates all your manual processes, so you can focus on running the business.
Of course, with the back of house taken care of you can focus your time and energy on the front of house – features such as table side ordering, loyalty programmes and marketing keep your guests coming back for more.
Some important Aloha functionality includes
Menu updates – save hours of time
Aloha enables you to update your whole estate’s menus instantly with full integration to digital signage platforms as well. Quickly push out promo offers.
Get accurate reporting of labour, forecast future labour needs accurately based on historical data, create rotas quickly and give staff self-access to their rotas.
Our Restaurant Guard solution alerts you immediately to any suspicious activity – stop staff from cheating you out of your profits.
Real-time management information
Aloha delivers all the real time reports you need in order to run your business effectively including sales, stock, and labour and with Pulse it’s available on your mobile device.
See online and real-time reports on stock movements, create alerts on stock variance and automate purchasing. Get daily reports on stock mix and gross profits. Direct vendor connects speed up the stock ordering process and totally eliminates needless paperwork and friction.
Our mobile devices are custom designed for the hospitality environment and now you can offer your customers the opportunity to order and pay from their own devices. Either way – you’re going to speed up efficiency as all order are sent straight through to the kitchen.
Loyalty and marketing
Repeat business is the lifeblood of any restaurant. Aloha enables you to create sophisticated campaigns to loyal customers and prospective diners. All controllable from head office with the flexibility to run localised campaigns if you prefer.
Our Aloha Now solution was developed to meet the needs of restaurants during Corvid 19. It’s been a runaway success. As well as takeaway the solution supports mobile payments with full integration to kitchen automation and dark kitchens – a truly transformative piece of technology.
Simplified payroll – with all hours worked – or not - tracked through the system the process of producing payroll becomes much easier
Better purchasing decisions – with a clear snapshot of stock you can implement effective purchasing strategies
Increased revenues – run effective loyalty and marketing programmes across your estate
New revenue streams – enables you to tap into the demand for takeaway
Increased gross profits – even small reductions in staff fraud can reinvigorate your bottom line
Saves time – update menus for tens, hundreds or thousands of restaurants at the touch of a few buttons
A 360-degree view of your business – drill down and see KPIs for all your outlets at any time in real time.
Management information in the palm of your hand
Pulse features include:
- Ability to breakdown net sales by hour, day part, revenue centre, category, and order made
- Seamless integration with other solutions including Restaurant Guard and Customer Voice (for social media reputation management)
- The capability to manage employee overtime with labour views and alerts
- Identification of items not being rung in through immediate check viewing
- Easily track employee efficiency
- Reduce comps and voids by being alerted to high amounts as they occur
- Anticipate and respond to negative social media sentiment
Award winning service
We pride ourselves on delivering an exceptional service for our clients. With many years’ experience in both restaurant management as well as IT, our helpdesk staff are uniquely positioned to offer technical assistance underpinned by solid industry knowledge. Our helpdesk is available 24/7 and 365 days a year – staffed by humans, so you never have to waste time getting an answer from a chat bot – it’s immediate help when it’s needed critically.
Our helpdesk staff are all educated to degree level, or beyond, with many of them achieving project management qualifications such as PRINCE 2 as well as undertaking regular product training so that they can share best practice expertise. You can rest assured that even the most complex implementation involving many sites and integrations are managed effectively.
The assistance doesn’t stop at the helpdesk – as part of our client care programme all our clients enjoy regular calls and visits from their dedicated account manager. The advice we give is totally unbiased and consultative. We are not tied to one supplier and our recommendations are based on your operational and technical needs going forward. We believe in building long term relationships demonstrated by the fact many of our clients have been with us for over 10 years.
Don’t take our word for it – hear what Martin Williams, the CEO of Rare Restaurants has to say about our service and capabilities:
“Aloha has been a reliable and well supported restaurant technology platform for the business, and we have managed to complete integrations to important solutions used across the Group, for example; Loyalty and Stock management.”
Yes. This is increasingly popular with both guests and operators. Our Aloha Now solution offers an easy solution for guests to pay and leave with no need to install an app.
Indeed we do. Our solution fully supports the operation of dark kitchens with a fully streamlined delivery process as well being integrated with the back of house solution.
With our chain restaurant EPOS software solution you have all your group’s data at your fingertips through an intuitive web interface. Sales analysis and forecasting can be done anywhere where there is an internet connection so operational decisions can be made rapidly. Our mobile app means you have site level information with you for immediate action