Many in the hospitality industry are looking ahead to 2019 with trepidation, and who can blame them?
But hospitality breeds resilience, and those who’ve thrived in 2018 – no walk in the park – are well-placed to forge ahead.
So we’ve been looking at the experiences of two of our most successful customers – Honest Burgers and Dishoom – for restaurant POS tips to help other businesses survive.
In the recent Restaurant Magazine R200 Awards 2018:
Honest Burgers – Best Restaurant Operator (over 20 sites)
Dishoom – Best Restaurant Operator (under 20 sites)
Honest Burgers, a growing burger group, have successfully deployed our cloud-based restaurant POS solution over 28 restaurants.
The system has delivered efficient multi-site management and web-based reporting on a cost-effective basis, giving the chain an end-to-end view of the business.
And because the restaurant POS is cloud-based, it gives managers access to comprehensive information wherever they have an internet connection.
One further benefit of cloud-based restaurant management technology is that it requires no costly deployment of hardware, meaning ROI is more quickly achieved.
Dishoom, one of our fast-growing restaurant operators, use social media as a key component of their customer engagement strategy and monitor their online reputation with the help of their NFS Aloha restaurant POS.
Head of operations Brian Trollip says the system has helped the group – which specialises in Indian street food – grow to six large and successful restaurants, with more in the pipeline.
As many restaurants find, restaurant POS – available as an app – is key to keeping customers happy, delivering a great guest experience and promoting loyalty.
It provides online reservations, helps get guests seated quickly and gives serving staff the ability to take orders and payments at tableside via hand-held devices including smartphones and tablets.
Orders go directly to the kitchen, so they are swiftly and accurately delivered, and the system captures data that helps restaurateurs identify best selling dishes, reduce waste and even make forecasts.
It’s clear that as we move on into tricky 2019, successful hospitality businesses will need to combine efficient operations with good technology to deliver a profitable business.
As another of our restaurant POS customers told us recently: “We like the functionality in terms of streamlining our business. It saves us money and time, improves operational efficiency and captures data so we can identify trends.
“Our market is constantly changing, and the Aloha restaurant POS helps us keep up. In all, it helps us deliver a slicker guest service experience.”
We’re thrilled that Honest Burgers and Dishoom have received Restaurant Magazine’s top accolades.
Congratulations to them both for delivering superb menus, fabulous customer service and an engaging dinner experience – it’s our privilege to be your technology partners.