Our customer-centric approach
Our commitment to our customers is second to none. They rely on us 365 days a year, 7 days a week.
An outstanding customer care programme
At NFS we pride ourselves on taking the initiative. Our team make proactive calls to see if our clients need help with their technology or if have any challenges we can help them overcome.
A holistic and solutions focussed approach
Each client is assigned their own dedicated account manager who will arrange a quarterly meeting with them. The account manager will review what percentage of the technology stack they are using and make solution suggestions based on their trading environment and targets to fully realise the potential of their investment.
We have strategic partnerships in place with other leading software suppliers that enable us to add tangible extra value to our customers – our philosophy is to offer what it best for the customer to maximise their technology investment.
Support designed for your needs
We offer a comprehensive support package designed around our clients’ needs. Our clients enjoy assistance from 7 a.m. to 11 p.m. with the option of 24/7 support if you prefer.