How Döner Shack used Aloha EPOS and enhanced their customer service

HomeCustomer NewsHow Döner Shack used Aloha EPOS and enhanced their customer service
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Döner Shack was created from a desire the bring the best in Berlin street food to Britain, and opened its first UK franchised site – 2,800 sq ft in Manchester Arndale Centre – in 2021. It has also run its own restaurant in Leeds’ Trinity Kitchen since 2019, and is now seeking to open a further 15 UK sites.

The company wants to be the no 1 kebab franchise in the £2.8bn UK market and also worldwide. Their recipe for success is unrivalled products backed up by the service, convenience and speed that customers demand.

Döner Shack CEO Suj Legha says his business is changing the perception of the kebab, so they become an option for everyday eating out. The group is achieving this with highest quality products from ethical sources, affordable and executed brilliantly with high grade meats and fresh ingredients.

Döner Shack offer more than 15 signature dishes with a German theme including Kebaps, Tellers and Currywurst, and also serves Germany’s top-selling soft drinks range Fritz Cola.

The restaurants have a unique contemporary look and feel that amply reflect their cool branding. 

They have implemented the latest Aloha EPOS from NFS to provide quick self-service ordering and payment, integrated with kitchen operations to reduce preparation time, reduce food waste and also the need for extensive staff training.

Döner Shack is a forward-thinking company when it comes to customer service. Technological advances are at the heart of its drive for customer satisfaction. 

The company’s restaurants have an extremely systemised operating structure developed over four years with the help of NFS. “We’ve got an operating system that is equivalent to a business with 1000 restaurants. We’ve invested an absolute fortune,” says Suj. 

The system delivers great consistency in food preparation – serving guests on average in five minutes. 

The operating structure does not require skilled chefs, making recruitment easier, and uses robotic kebab cutters that slice meat finely and ensure consistency, while keeping staff costs down. Wastage is minimised, too.

Suj Legha says the operating system provides perfect foundations for expansion, and as well as growing across the UK, Döner Shack is looking for site franchisees in the USA.

* Discover how Aloha EPOS can benefit your restaurant:

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