Spicing up Dishoom’s café management with restaurant EPOS software


London’s exclusive Bombay-inspired café Dishoom has chosen NFS Technology Group’s Aloha EPOS software to streamline service at all its London locations.

Dishoom, with prestigious café sites in Shoreditch, Covent Garden and Kings Cross, draws upon heritage and tradition to create with all-day menus that pay homage to the delicious food of Bombay.

With the business growing, the Dishoom management team wanted to find a restaurant EPOS software system to create tighter control and mobility as well as organising staff and maintaining a quality guest experience.

Full operational management

NFS’s Aloha system was selected because its all-encompassing abilities enable full operational management, including measurements and reporting in real time.

The restaurant EPOS software also allows Dishoom to monitor activity on social media as well as customer engagement to make sure any comments are acknowledged as quickly as possible.

Dishoom’s Head of Operations Brian Trollip says: “Dishoom’s philosophy is steeped in the traditional values of Bombay.

“It brings the culture, vibe and eating styles to London – and we ’re thrilled with how it has been received. It’s led to grow and establish a further two cafes with more in the pipeline.

“With growth, though, we have to take care not to lose this essence, which requires intensive management control and focused mobility.

“Aloha is a proven, powerful standalone restaurant EPOS software solution that provides all the information to ensure the seamless running of our cafes.

“We particularly like the link to social media so we can see feedback from our loyal customers.”

Tableside ordering

Aloha from NFS has been proved to optimise restaurant management and increase revenues.

By using Aloha-integrated Orderman handheld devices for serving staff, Dishoom is benefiting from them being specifically designed to deliver orders straight from the table to the kitchen.

Dishoom is also using NFS specialist hosted solutions including Restaurant Guard, Loyalty, Gift Card and Insight alongside specialists CFC software to manage all cafe locations from a single unique system.

Innovative dining concept

NFS Technology Group CEO Luis de Souza said: “Dishoom is an innovative dining concept that pays special attention to recreating a Bombay café experience in London.

“Because it has such a specific formula to follow, the focus has to be on creating the right vibe for success, using highly reliable technology to run operations together with excellent customer facing solutions including mobile ordering, integrated credit cards and social media reputation management.

“All of these in combination deliver a satisfying experience for both the restaurant operator and the guest.”

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